First, check your spam or junk folder. Otherwise, make sure that emails aren't getting caught by filters, rules, or Gmail tabs (like Promotions, Social, etc.). If you're trying to troubleshoot by sending an email to yourself, be sure to send it from a different email address than your forwarding address.
If you are still having trouble, please email [email protected] (that’s duck.com, not internal-search.workmagic.io), and then reply to the autoreply with any details you can provide about your particular situation.
Learn More
- Where is the inbox for my Duck Address?
- How do I change my Email Protection forwarding address?
- Where do I find my DuckDuckGo Email Protection account password?
- What is a One-Time Passphrase (OTP) and how do I use it?
- I've lost access to my forwarding address, how do I change it to my new one?
- Why am I getting an email message that says DuckDuckGo was unable to verify sender identity?
- How do I disable Email Protection in a browser?
- How do I delete my DuckDuckGo Email Protection account?
- How do I get support for DuckDuckGo Email protection?
- Email Protection - Duck Addresses
- Email Protection - Privacy